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 Information for Patients

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Your initial Appointment

Patient Forms

If you're coming for the first time, please bring:

✓ A referral letter from your GP
✓ Your Medicare card and any concession cards
✓ Any relevant test results including scans, x-rays and blood tests
✓ Online Patient Registration Form

Important Information About Referrals & Medicare Claims:

At Sydney Endocrinology, we want to make the Medicare claiming process as smooth as possible for you. Please take a moment to read our policy regarding referrals and payments:

Referrals

  • A valid referral from your GP or specialist is required in order to claim a Medicare rebate.

  • If you forget to bring your referral on the day, that’s okay — simply send it to us afterwards ensuring it is dated before or on the same day as your appointment.

  • Once we receive the referral, we will process your Medicare claim and the rebate will be paid directly into your nominated bank account.

  • GP referrals last for 12 months and specialist referrals last for 3 months

Payments

  • All consultations must be paid in full on the day of the appointment.

  • We are unable to bulk bill or delay payment if a referral is missing.

  • This policy applies to all patients, without exception.

Late Cancellation Fee Policy

  • Our practice reserves significant time for each consultation, and late cancellations or non-attendance often prevent other patients from accessing care. Some clinicians have a long waiting list.

  • For this reason, appointments cancelled with insufficient notice, or missed without attendance, incur a late cancellation fee of $150.

  • We understand that unexpected situations can arise, and exceptional circumstances are always considered at the discretion of the practice.

  • To help avoid fees, we encourage patients to contact us as early as possible on 0291579095 if they are unable to attend.